{"id":134,"date":"2024-03-02T06:22:29","date_gmt":"2024-03-02T06:22:29","guid":{"rendered":"http:\/\/localhost\/saree\/?page_id=134"},"modified":"2024-03-02T06:33:02","modified_gmt":"2024-03-02T06:33:02","slug":"faqs","status":"publish","type":"page","link":"http:\/\/cwsdelhi.co.in\/saree\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"134\" class=\"elementor elementor-134\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f241d7 e-con-full e-flex e-con e-parent\" data-id=\"9f241d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58b0b7c elementor-widget elementor-widget-elementskit-accordion\" data-id=\"58b0b7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d4e475b3bc9\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-58b0b7c\">\n                        <a href=\"#collapse-8d377a969d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d377a969d4e475b3bc9\" aria-expanded=\"true\" aria-controls=\"Collapse-8d377a969d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">1. How can I track my order<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d377a969d4e475b3bc9\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To check the status of your order, click on \u2018<a href=\"https:\/\/track.koskii.com\/\">Track your order<\/a>\u2019 to see the real-time updates.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-58b0b7c\">\n                        <a href=\"#collapse-1dcb51969d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1dcb51969d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-1dcb51969d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">2. How long will it take to ship my order?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1dcb51969d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We strive to process and ship every order within 48 business hours. You can expect to receive your order in 4 -7 business days depending on your location.<\/p><p>The delivery timeline depends\u00a0upon the delivery address\u00a0of the customer.<\/p><p>For metros &amp; Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 &amp; 3 cities &amp; rural areas, it may take 5-7 working days.<\/p><p>For International orders, the average delivery time is 7 -15 business days depending on the country of residence.<\/p><p>Note - If there are any alteration that needs to be done to the product, shipping time may vary by a day or two, depending on the extent of the changes required.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-58b0b7c\">\n                        <a href=\"#collapse-4c2953b69d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4c2953b69d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-4c2953b69d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">3. What do I do if I received a Tampered box?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4c2953b69d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at 08046163052 or\u00a0\u00a0<a href=\"mailto:support@koskii.com\">support@koskii.com<\/a><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-58b0b7c\">\n                        <a href=\"#collapse-1c7734969d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1c7734969d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-1c7734969d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">4. What do I do if I receive a Damaged\/Wrong Product?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1c7734969d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If you have received a damaged product, please reach out to our customer support team immediately at 08046163052 or support@koskii.com<\/p><ul><li>a)\u00a0You should ensure the product is unused<\/li><li>b) Share images of the Wrong\/Damaged Product (Try to capture the damaged area of the product)<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-58b0b7c\">\n                        <a href=\"#collapse-816bc5a69d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-816bc5a69d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-816bc5a69d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">5. Are the colours of the products shown on the website accurate?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-816bc5a69d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The colours of the products on our website have been portrayed as accurately as possible, however, monitors\u00a0and\u00a0screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-58b0b7c\">\n                        <a href=\"#collapse-9871b6069d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9871b6069d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-9871b6069d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">6. What do I do if an item from my order is missing? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9871b6069d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Kindly reach out to our customer support team as soon as your order is delivered at 08046163052 or\u00a0<a href=\"https:\/\/koskii.myshopify.com\/support@koskii.com\">support@koskii.com<\/a><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-58b0b7c\">\n                        <a href=\"#collapse-10844a169d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-10844a169d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-10844a169d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">7. Will I get separate shipments if I buy 3-4 products or will it be in a single shipment?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-10844a169d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>All products will be shipped as a single shipment.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-58b0b7c\">\n                        <a href=\"#collapse-bfb894669d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bfb894669d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-bfb894669d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">8. Why is my order being Cancelled?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bfb894669d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-58b0b7c\">\n                        <a href=\"#collapse-02dab1569d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-02dab1569d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-02dab1569d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">9. What is your cancellation policy?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-02dab1569d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If you wish to cancel your order you can reach out to our customer support team at 08046163052 or\u00a0<a href=\"mailto:support@koskii.com\">support@koskii.com<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-58b0b7c\">\n                        <a href=\"#collapse-be3818069d4e475b3bc9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-be3818069d4e475b3bc9\" aria-expanded=\"false\" aria-controls=\"Collapse-be3818069d4e475b3bc9\">\n                            \n                            <span class=\"ekit-accordion-title\">10. I just cancelled my order when will I receive my refund?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-be3818069d4e475b3bc9\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-58b0b7c\" data-parent=\"#accordion-69d4e475b3bc9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made.\u00a0<\/p><div>\u00a0<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. How can I track my order To check the status of your order, click on \u2018Track your order\u2019 to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/pages\/134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/comments?post=134"}],"version-history":[{"count":4,"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/pages\/134\/revisions"}],"predecessor-version":[{"id":138,"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/pages\/134\/revisions\/138"}],"wp:attachment":[{"href":"http:\/\/cwsdelhi.co.in\/saree\/wp-json\/wp\/v2\/media?parent=134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}